FAQ

1. What type of paper do you use for your prints?

We use museum-grade, FSC-certified matte art paper with archival pigment inks to ensure vibrant colour, sharp detail, and long-lasting quality.

2. Are frames included with the prints?

Prints are available framed or unframed, depending on the option selected at checkout. All frames are high-quality and ready to hang.

3. How long does production take?

All prints are made to order. Production typically takes 2–3 business days before shipping.

4. What are the shipping times?

Delivery times vary by region:

- USA & Canada: 7–9 business days

- Australia & New Zealand: 7–9 business days

- Europe: 10–15 business days

- Rest of World: 10–15 business days

Total fulfillment time: Approximately 2 weeks.

5. Do you offer worldwide shipping?

Yes! We offer Free Worldwide Shipping on all orders.

6. How will my artwork be packaged?

Prints are shipped in durable tubes or flat mailers using protective, eco-friendly materials to prevent bending or damage during transit.

7. Will I receive tracking information?

Yes. You’ll receive a tracking link by email as soon as your order is shipped.

8. Can I return or exchange my order?

Yes. If your print arrives damaged or defective, contact us within 30 days for a replacement or refund. For full return details, check our Return Policy.

9. Can I change my shipping address after ordering?

If your order hasn’t shipped yet, email us immediately at customerservice@printshaus.com